Technical Application Support Specialist

Job Summary

A company is looking for a Technical Application Support Specialist II to provide support for critical business applications and resolve technical issues.

Key Responsibilities

• Provide technical support to internal users by managing support requests and responding to live chat inquiries
• Troubleshoot application, product, API, and configuration issues, identifying root causes and resolving or escalating as needed
• Manage backend system configurations and coordinate platform releases to ensure operational stability

Requirements and Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field preferred, or equivalent practical experience
• 2+ years of experience in application support, tier 2 support, or similar roles
• Experience troubleshooting system, product, or configuration issues in a fast-paced environment
• Understanding of system dependencies and experience working with APIs and integrations
• Demonstrated ability to independently investigate and resolve technical issues across systems