Technical Assistance Center Engineer

Job Summary

A company is looking for a Technical Assistance Center Engineer to provide technical support and expertise to customers utilizing cybersecurity solutions.

Key Responsibilities

• Analyze and troubleshoot customer issues with minimal supervision, providing effective solutions
• Develop comprehensive technical support documentation and contribute to product improvement initiatives
• Guide customers in familiarizing themselves with the cybersecurity software and technologies

Required Qualifications

• Bachelor's degree or equivalent in Computer Science
• Knowledge of current security control technologies, including firewalls, DLP, and endpoint security
• Experience in cybersecurity with hands-on troubleshooting of SIEM, EDRs, and XDRs
• Basic knowledge of Linux System Administration and understanding of operating systems
• Expertise in troubleshooting TCP/IP networks and familiarity with networking topics