Technical Assistance Specialist 2
Job Summary
Seeking a full-time remote Technical Assistance Specialist 2, the candidate will manage Tier 3 technical support for agency applications, develop policies and procedures, and communicate changes to various stakeholders while ensuring user roles and implementation plans are effectively executed.
Key responsibilities
- Provide Tier 3 technical support to end users of agency applications, including the Provider Enrollment Management System and Case Management system
- Develop and implement policies and procedures related to user access and technical assistance
- Communicate updates and changes to policies and procedures to Case Management Entities, community partners, and providers
Required qualifications
- Five years of professional-level evaluative, analytical, and planning work experience
- Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, with degrees substituting for experience as specified
- Experience creating technical documentation, business process maps, and standard operating procedures
- Experience overseeing information systems development and managing small to mid-sized projects
- Experience working on steering committees and communicating effectively with diverse audiences
Complete Job Description
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