Technical Business Analyst II
Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Jul 11, 2024
Job Summary
A company is looking for a Technical Business Analyst II in the US or Canada for a remote position.
Key Responsibilities:
- Provide end-to-end customer support by troubleshooting technical issues and managing customer expectations
- Document customer interactions and contribute to the knowledge base for self-service support
- Collaborate with cross-functional teams to escalate and resolve issues while advocating for customer needs
Required Qualifications:
- Bachelor's degree or diploma in Computer Science, Information Technology, or related field
- Basic understanding of SaaS, cloud computing, SQL, APIs, and troubleshooting methodologies
- Experience in a technical support environment and customer-facing role
- Ability to analyze and resolve technical issues independently or with guidance
- Adaptability to thrive in a fast-paced environment and learn new technologies quickly
COMPLETE JOB DESCRIPTION
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Job is Expired
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