Technical Care Director

Job Summary

A company is looking for a Director, Technical Care.

Key Responsibilities

• Evaluate current and future customer support needs to build sustainable solutions
• Drive continuous improvement of customer experience through team and process development
• Manage communication and collaboration with cross-functional teams to ensure a positive customer experience

Required Qualifications

• Minimum 5 years of call center management or leadership experience, preferably in a technical or customer care environment
• Market and industry knowledge relevant to customer environments
• Strong project management and organizational skills
• Proven ability to lead change and implement strategy effectively
• Experience managing and developing a team of 5-8 direct reports