Technical Consultant

Job Summary

Seeking a driven and technically sharp Technical Consultant for a full-time remote position, who will manage customer relationships, provide technical support, and implement AI-powered solutions to enhance service delivery and operational efficiency.

Key responsibilities

• Provide timely technical support and solutions to customers, ensuring an exceptional experience
• Collaborate with clients to troubleshoot issues and implement improvements in their use of TeamDynamix
• Identify and implement process improvements and AI-driven solutions to enhance support outcomes

Required qualifications

• Bachelor's degree in a related field or equivalent work experience
• 3-5+ years of experience in professional services, consulting, or technical support within SaaS environments
• 2+ years of experience working directly with customers in a technical capacity
• Strong experience with troubleshooting methodologies and customer issue resolution
• Familiarity with APIs, web services, and conversational AI solutions is preferred