Technical Consultant

Job Summary

To support a growing Professional Services team, the full-time Technical Consultant will manage customer implementations of the Quiq platform, configure solutions, and provide strategic guidance while working remotely.

Key responsibilities

• Conduct workshops to gather customer requirements and document detailed design specifications for integration with the Quiq solution
• Configure the Quiq platform to meet customer needs, including messaging channels and intelligent agent workflows
• Deliver training sessions to customer stakeholders, ensuring proficiency in managing the Quiq application

Required qualifications

• 5+ years of experience as a Technical Consultant, Solutions Architect, or Implementation Specialist in a SaaS environment
• Proven experience with Salesforce Service Cloud implementations and complex customer service platforms
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• Strong understanding of contact center operations and customer service best practices
• Ability to manage multiple projects simultaneously in a fast-paced environment