Technical CS Associate
Job Summary
A company is looking for a Technical CS Associate.
Key Responsibilities:
- Engaging directly with customers via phone and email to provide prompt and detailed service
- Advocating for customers, resolving issues, and maximizing their investments in the company's products
- Supporting critical launches, driving projects to improve support processes, and developing detailed product knowledge
Required Qualifications:
- 3+ years of customer service experience
- 2+ years of technical support experience focused on customer success
- Experience with consumer WiFi networking platforms, firewall configurations, and mobile devices
- Ability to work remotely
- Fluency in English and one of the following languages: Spanish, German, French, or Italian
Complete Job Description
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