Technical Customer Care Analyst II

Job Summary

A company is looking for a Technical Customer Care Analyst II.

Key Responsibilities

• Handle escalated technical support requests and troubleshoot complex customer issues
• Provide crisis management and maintain communication with customers regarding issue status
• Document support cases accurately and mentor junior team members on issue resolution

Required Qualifications

• Bachelor's degree and 2 years of relevant work experience, or 6 years of relevant experience without a degree
• Experience in Automotive Leads (CRM), credit application processing, and contracting functionality
• At least one year of experience processing credit applications
• Knowledge of common helpdesk and ticketing solutions, preferably Salesforce and Service Now
• Ability to mentor junior team members on technical and business issues