Technical Customer Care Representative

Job Summary

A company is looking for a Technical Customer Care Representative I (Entry-Level).

Key Responsibilities:

• Handle inbound and outbound contacts courteously and professionally
• Troubleshoot data, video, and voice (VoIP Phone) service disruptions
• Document customer interactions and resolve issues effectively

Required Qualifications:

• Must be 18 years of age
• High school diploma or equivalent
• Understanding of VoIP Phone systems and internet gateways
• Ability to evaluate and troubleshoot customer issues
• Highly reliable with regular attendance and punctuality