Technical Customer Care Representative

Job Summary

A company is looking for a Technical Customer Care Representative I (Entry-Level).

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous and professional manner
• Troubleshoot data, video, and voice (VoIP Phone) service disruptions focusing on first call resolution
• Accurately document customer interactions and follow required policies and procedures

Required Qualifications:

• Must be 18 years of age
• High school diploma or equivalent
• Understand the basics of VoIP Phone systems, internet gateways, and HD video
• Ability to evaluate and troubleshoot customer issues
• Must be customer service oriented and reliable with regular attendance