Technical Customer Care Representative

Job Summary

A company is looking for a Technical Customer Care Representative I (Entry-Level).

Key Responsibilities:

• Handle inbound and outbound contacts professionally and courteously
• Troubleshoot data, video, and voice (VoIP Phone) service disruptions
• Accurately document customer interactions and follow required policies

Required Qualifications:

• Must be 18 years of age
• High school diploma or equivalent
• Basic understanding of VoIP Phone systems and internet gateways
• Ability to evaluate and troubleshoot customer issues
• Highly reliable with a strong customer service orientation