Technical Customer Care Representative

Job Summary

A company is looking for a Technical Customer Care Representative I (Entry-Level).

Key Responsibilities:

• Handle inbound and outbound contacts professionally and courteously
• Troubleshoot data, video, and VoIP Phone service disruptions focusing on first call resolution
• Document customer interactions accurately and leverage multiple systems for issue resolution

Required Qualifications:

• Must be 18 years of age
• High school diploma or equivalent
• Basic understanding of VoIP Phone systems, internet gateways, and HD video
• Ability to evaluate and troubleshoot customer issues
• Must be customer service oriented and reliable with regular attendance