Technical Customer Care Specialist

Job Summary

Working remotely, the Technical Customer Care Specialist will manage client interactions via phone, email, and chat to resolve application and product issues while maintaining expert-level knowledge of the company's processes and procedures.

Key responsibilities

• Provide technical support and resolve routine customer inquiries related to product usage
• Log customer information accurately in the CRM tool and facilitate communication with other departments as needed
• Communicate with key stakeholders to ensure timely follow-up and resolution of client concerns

Required qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field is a plus
• 0-2 years of experience in customer support, technical support, or IT help desk
• Basic understanding of operating systems, networking, or software troubleshooting
• Experience with support tools like Zendesk, Freshdesk, or Salesforce is preferred
• Familiarity with CRM systems and ticketing software