Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I (Xtime).

Key Responsibilities

• Provide technical support to customers via phone, email, and chat regarding product usage and issues
• Maintain expert-level knowledge of business processes and accurately log customer information in the CRM tool
• Communicate with stakeholders and facilitate resolution of client concerns while ensuring customer satisfaction

Required Qualifications

• High School Diploma or GED
• Generally less than 2 years of experience in a related field
• Ability to troubleshoot and document system performance issues
• Flexibility to accommodate extended hours and work weekends as needed
• Ability to work independently and collaboratively to achieve business goals