Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist II.

Key Responsibilities

• Provide technical support and resolve customer inquiries escalated by front-line support
• Document customer issues, resolutions, and follow up to ensure satisfaction
• Build relationships with customers and collaborate with cross-functional teams

Required Qualifications

• High School Diploma/GED with 3 years of related experience, or equivalent combination of education and experience
• Ability to work flexible hours and independently or as part of a team
• Strong technical troubleshooting skills
• Experience with CRM systems and interaction distribution systems preferred
• Ability to handle multiple priorities in a fast-paced environment