Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I (Xtime).

Key Responsibilities

• Provide technical customer support via phone, email, and chat to resolve application and product issues
• Maintain expert-level knowledge of product usage and document customer interactions in the CRM tool
• Facilitate communication with other departments to address and resolve client concerns

Required Qualifications

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document system performance issues
• Flexibility to work extended hours, including weekends
• Ability to work independently and as part of a team to achieve goals