Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist II (vAuto).

Key Responsibilities

• Handle incoming technical support customer requests escalated by front-line support
• Respond to customer inquiries and troubleshoot issues, documenting and reporting on inquiries and resolutions
• Build relationships with customer representatives and cross-functional teams to ensure high levels of satisfaction

Required Qualifications

• High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience
• Ability to work flexible hours and independently as well as part of a team
• Strong technical troubleshooting skills
• Experience with CRM case logging and interaction distribution systems is preferred
• Ability to handle multiple competing priorities in a fast-paced environment