Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I.

Key Responsibilities

• Resolve application and product issues for clients via phone, email, chat, and other electronic communication methods
• Provide technical support and maintain expert-level knowledge of the company's processes and procedures
• Log customer information accurately in the CRM tool and facilitate communication with other departments as needed

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field is a plus
• 0-2 years of experience in customer support, technical support, or IT help desk
• Basic understanding of operating systems, networking, or software troubleshooting
• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred
• Familiarity with CRM systems and ticketing software is preferred