Technical Customer Care Specialist

This job has been removed

Location: Remote

Compensation: Hourly

Reviewed: Sat, Mar 21, 2026

This job expires in: 7 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Technical Customer Care Specialist II (HomeNet).

Key Responsibilities

Handle incoming technical support requests escalated by front-line support
Respond to customer inquiries received via telephone or online, resolving issues where possible
Document and report on customer inquiries, ensuring follow-up on issue status and resolution

Required Qualifications

High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience
Ability to work flexible hours and independently as well as part of a team
Strong technical troubleshooting skills
Experience with CRM case logging and interaction distribution systems is preferred
Dependability and reliability in handling multiple priorities in a fast-paced environment

COMPLETE JOB DESCRIPTION

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