Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I (Dealertrack DMS).

Key Responsibilities

• Manage customer interactions via phone and email, providing support for product usage and technical issues
• Maintain expert-level knowledge of Dealertrack solutions and accurately log customer information in the CRM system
• Adhere to support service level agreements for ticket processing and facilitate communication between departments as needed

Qualifications

• High School Diploma/GED required; less than 2 years of experience preferred
• Flexible to work any shift during business hours, including weekends
• Strong customer service skills and ability to handle multiple open issues
• Knowledge of computer applications, including MS Office
• Associate's degree or Technical Certification preferred