Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I (XTIME).

Key Responsibilities

• Provide technical customer support through various communication methods to resolve application and product issues
• Assist customers with routine questions regarding product usage and provide technical support on related issues
• Maintain accurate customer information in the CRM tool and facilitate communication with other departments as needed

Required Qualifications

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document issues related to system performance and functionality
• Ability to accommodate flexible work schedules, including weekends
• Ability to work independently and as part of a team to achieve goals