Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist II.

Key Responsibilities

• Provide technical support to customers, addressing escalated inquiries and ensuring satisfaction
• Document and report on customer inquiries, troubleshooting processes, and resolutions
• Build relationships with customers and collaborate with cross-functional teams to resolve issues

Required Qualifications

• High School Diploma/GED with 3 years of experience, or any degree/certification with 1 year of experience, or 5 years of experience
• Ability to work flexible hours and independently or as part of a team
• Strong technical troubleshooting skills
• Experience with HTML and CSS troubleshooting is preferred
• Dependability and ability to manage multiple priorities in a fast-paced environment