Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I (DEALERTRACK DMS).

Key Responsibilities

• Manage client interactions via phone, email, and other methods, providing support for the Dealertrack family of products
• Maintain expert-level knowledge of Dealertrack Solutions and accurately log customer information in the CRM system
• Adhere to corporate objectives for ticket processing and facilitate communication between the Support Team and other departments

Qualifications

• High School Diploma/GED required
• Generally, less than 2 years of experience in a related field
• Flexibility to work any shift during business hours
• Knowledge of various computer applications, including MS Office
• Technical background or experience with CAI Tech Support preferred