Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I (Dealertrack FI).

Key Responsibilities

• Provide technical support to customers via phone, email, and chat to resolve application and product issues
• Maintain expert-level knowledge of business processes and accurately log customer information in the CRM tool
• Facilitate communication with other departments to address client concerns and ensure proper follow-up on issue status

Required Qualifications

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document issues related to system performance and functionality
• Ability to accommodate flexible work schedules and extended hours as needed
• Experience with CRM case logging and interaction distribution systems is preferred