Technical Customer Care Specialist

Job Summary

Working remotely, the Technical Customer Care Specialist will engage with clients through various communication methods to resolve application and product issues while providing technical support and maintaining expert knowledge of the company's processes.

Key responsibilities

• Resolve routine customer inquiries related to product usage and provide technical support through to resolution
• Log customer information accurately in the CRM tool and facilitate communication with other departments as needed
• Communicate with stakeholders to identify and resolve inquiries, ensuring customers are updated on issue status

Required qualifications

• High school diploma or equivalent; an associate or bachelor's degree in a related field is a plus
• 0-2 years of experience in customer support, technical support, or IT help desk
• Basic understanding of operating systems, networking, or software troubleshooting
• Experience with support tools like Zendesk, Freshdesk, or Salesforce is preferred
• Familiarity with CRM systems and ticketing software