Technical Customer Care Specialist

Job Summary

Working remotely within the Kansas Central Timezone, the full-time Technical Customer Care Specialist will provide technical support to customers via phone and email, addressing application and product issues while ensuring exceptional service from inception to resolution.

Key responsibilities

• Resolve customer application and product issues through various communication methods
• Maintain expert-level knowledge of product usage and provide training on standard operational procedures
• Log customer information accurately in the CRM tool and facilitate communication with other departments as needed

Required qualifications

• High School Diploma/GED
• Generally less than 2 years of experience in a technical support role
• Ability to troubleshoot and document system performance issues
• Flexibility to accommodate extended hours and weekend shifts as needed
• Experience with CRM case logging and customer interaction distribution systems is preferred