Technical Customer Care Specialist

Job Summary

Working remotely, the full-time Technical Customer Care Specialist will handle incoming technical support requests, respond to customer inquiries, and troubleshoot issues while ensuring high levels of customer satisfaction.

Key responsibilities

• Manage escalated technical support requests and serve as a customer care agent for assigned products
• Research, troubleshoot, and resolve customer issues, documenting inquiries and follow-up actions
• Build relationships with customer representatives and collaborate with cross-functional teams

Required qualifications

• High School Diploma/GED with 3 years of experience in a related field, or equivalent education and experience
• Ability to work flexible hours and independently or as part of a team
• Strong technical troubleshooting and problem-solving skills
• Experience with CRM case logging and Salesforce
• Familiarity with SQL or XML for investigating customer issues is preferred