Technical Customer Care Specialist

Job Summary

Providing technical support to ensure customer satisfaction, the full-time Technical Customer Care Specialist will engage with clients remotely, handle escalated technical requests, and train customers on product operations.

Key Responsibilities

• Handle incoming technical support requests escalated by front-line support
• Document and report on customer inquiries, status, and resolutions
• Build working relationships with customer representatives and cross-functional teams

Required Qualifications

• Experience in technical support or customer service roles
• Familiarity with troubleshooting hardware and software issues
• Ability to follow established procedures for customer inquiries
• Strong understanding of customer care best practices
• Proficiency in using customer support software and tools