Technical Customer Care Specialist

Job Summary

Providing technical customer support remotely, the full-time Technical Customer Care Specialist will manage customer inquiries, troubleshoot technical issues, and ensure satisfaction with products and services during flexible hours, including rotational Saturdays.

Key responsibilities:

• Handle incoming technical support requests escalated by front-line support and serve as a customer care agent for assigned clients
• Research, troubleshoot, and resolve customer inquiries, documenting issues and following up on status to maintain high satisfaction levels
• Build relationships with customers and collaborate with cross-functional teams to address technical and procedural challenges

Required qualifications:

• High School Diploma/GED with 3 years of experience, or any degree/certification beyond HSD/GED with 1 year of experience, or 5 years of experience
• Ability to work flexible hours and independently, as well as within a team
• Strong technical troubleshooting skills, particularly with HTML and CSS
• Experience with CRM case logging and interaction distribution systems
• Proven problem-solving capabilities and ability to handle multiple priorities in a fast-paced environment