Technical Customer Care Specialist

Job Summary

Supporting a remote technical call center, the full-time Technical Customer Care Specialist I will manage client interactions via phone and email, addressing product usage questions and technical support issues for the Dealertrack family of products.

Key responsibilities

• Handle routine customer inquiries and technical support issues related to Dealertrack products
• Maintain expert-level knowledge of Dealertrack solutions and accurately log customer information in the CRM system
• Facilitate communication between the Support Team and other departments to resolve cases efficiently

Required qualifications

• High School Diploma or GED
• Generally less than 2 years of experience in a customer support role
• Ability to troubleshoot and document issues related to system performance and functionality
• Experience with CRM case logging and familiarity with Salesforce
• Availability to accommodate flexible work schedules, including weekends and extended hours as needed