Technical Customer Care Specialist

Job Summary

Working remotely, the full-time Technical Customer Care Specialist will manage client interactions via phone, email, and chat to resolve application and product issues while providing technical support for the Cox Automotive suite of products.

Key Responsibilities

• Respond to routine customer inquiries regarding product usage and technical support issues
• Leverage technical knowledge to deliver excellent client care while adhering to quality assurance standards
• Accurately log customer information in the CRM tool and facilitate communication with other departments to resolve client concerns

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field is a plus
• 0-2 years of experience in customer support, technical support, or IT help desk
• Basic understanding of operating systems, networking, or software troubleshooting
• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred
• Familiarity with CRM systems and ticketing software