Technical Customer Care Specialist
Job Summary
Working remotely on a full-time basis, the Technical Customer Care Specialist will resolve client application and product issues through various communication methods while maintaining expert-level knowledge of company processes and adhering to quality assurance standards.
Key responsibilities
- Handle routine customer inquiries regarding product usage and provide technical support until resolution
- Accurately log customer information in the CRM tool and facilitate communication with other departments as needed
- Ensure proper follow-up with customers to keep them informed about the status of their issues
Required qualifications
- High School Diploma/GED
- Less than 2 years of experience in a related field
- Working knowledge of Microsoft Outlook, Word, and Excel
- Ability to troubleshoot and document issues related to system performance
- Flexibility to accommodate extended hours and weekend work as needed
Complete Job Description
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