Technical Customer Care Specialist

Job Summary

Working remotely in a full-time capacity, the Technical Customer Care Specialist will handle incoming technical support requests, serve as a customer care agent for assigned accounts, and resolve customer inquiries via phone or online, ensuring high levels of satisfaction.

Key responsibilities:

• Manage incoming technical support requests escalated by front-line support and provide resolutions or referrals as needed
• Document and report on customer inquiries, status, and resolutions while following up to maintain customer satisfaction
• Build working relationships with customer representatives and collaborate with cross-functional teams to address complex issues

Required qualifications:

• High School Diploma/GED with 3 years of experience in a related field, or a degree/certification with up to 1 year of experience, or 5 years of relevant experience
• Ability to work flexible hours and independently while achieving individual and business goals
• Strong technical troubleshooting skills and problem-solving capabilities
• Experience with CRM case logging and Salesforce
• Familiarity with SQL or XML for investigating and resolving customer issues is preferred