Technical Customer Care Specialist
Job Summary
Working remotely, the full-time Technical Customer Care Specialist will manage routine customer inquiries and technical support issues related to Dealertrack products while maintaining expert-level knowledge and logging customer information in the CRM system.
Key responsibilities
- Handle customer questions and technical support issues related to Dealertrack products
- Maintain expert knowledge of Dealertrack Solutions and accurately log customer interactions in the CRM system
- Facilitate communication between the Support Team and other departments to resolve customer cases
Required qualifications
- High School Diploma/GED
- Less than 2 years of relevant experience
- Ability to troubleshoot and document system performance issues
- Experience with CRM case logging, preferably Salesforce
- Willingness to work flexible hours, including weekends as needed
Complete Job Description
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