Technical Customer Care Specialist
Job Summary
Providing remote technical support, the full-time Technical Customer Care Specialist II will manage customer inquiries, troubleshoot issues, and liaise with internal teams to ensure satisfaction with the company's products and services.
Key Responsibilities
- Handle escalated technical support requests from front-line support
- Respond to customer inquiries via telephone or online and document resolutions
- Research and troubleshoot customer issues, determining problem sources and resolving them when possible
Required Qualifications
- High School Diploma/GED with 3 years of experience, or any degree/certification beyond HSD/GED with 1 year of experience, or 5 years of experience
- Ability to work flexible hours and independently as well as in a team
- Strong technical troubleshooting skills
- Experience with CRM systems and ticketing software
- Excellent interpersonal skills
Complete Job Description
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