Technical Customer Care Specialist
Job Summary
Providing remote technical support, the full-time Technical Customer Care Specialist II will engage with customers to ensure satisfaction with products and services, train clients on operational procedures, and collaborate with cross-functional teams to resolve technical issues.
Key Responsibilities
- Handle escalated technical support requests from customers and provide effective solutions
- Respond to customer inquiries via telephone or online, addressing routine to moderately complex questions
- Document customer interactions and follow up on issue status to maintain high satisfaction levels
Required Qualifications
- High School Diploma/GED with 3 years of experience, or any degree/certification beyond HSD/GED with 1 year of experience, or 5 years of experience
- Ability to work flexible hours and independently or as part of a team
- Strong technical troubleshooting skills
- Experience with CRM systems and ticketing software
- Proficient in handling multiple priorities in a fast-paced environment
Complete Job Description
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