Technical Customer Engagement Manager

Job Summary

A company is looking for a Technical Customer Engagement Manager for a contract position.

Key Responsibilities

• Serve as the primary point of contact for new business customers during the onboarding process
• Provide expert technical support and ensure seamless integration with customers' systems
• Develop and maintain strong customer relationships to ensure satisfaction and retention

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field
• Minimum of 4-6 years of experience in customer success, technical account management, or customer onboarding
• Strong technical acumen with experience in software implementation and integration
• Experience in conducting training sessions and creating onboarding materials
• Ability to monitor customer usage and proactively address potential issues