Technical Customer Engineer

Job Summary

Serving as the technical escalation point for customer-reported issues, the remote Technical Customer Engineer will diagnose complex integration problems, write lightweight code solutions, and collaborate with the core engineering team to drive fixes into production.

Key responsibilities

• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments
• Debug API payloads, webhook logs, and OAuth exchanges to identify and resolve real-world issues
• Provide interim solutions such as code snippets and documentation updates while collaborating with engineering for long-term fixes

Required qualifications

• 2-5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
• Client-facing experience with the ability to communicate clearly with technical and non-technical stakeholders
• Strong debugging skills across APIs, backend integrations, or authentication workflows
• Comfort writing lightweight scripts or tools to diagnose and unblock issues
• Familiarity with IAM platforms such as Okta, Microsoft Entra, or Duo