Technical Customer Service Agent

Job Summary

A company is looking for a Part Time Technical/Customer Service Agent for a Cybersecurity Company (Remote).

Key Responsibilities

• Answer and address support chats, calls, and emails from customers
• Take ownership of issues and ensure effective resolution or escalation
• Document solutions for the Knowledgebase and assist in troubleshooting customer issues

Required Qualifications

• At least 6 months of experience in customer service or technical support
• Minimum of a high school diploma or equivalent; post high school education preferred
• Technical certifications such as A+, Network+, Security+, or MCP are highly desired
• Ability to multitask efficiently in a fast-paced environment
• Reliable computer with at least an i5 processor and stable high-speed internet connection