Technical Customer Service Assistant

Job Summary

A company is looking for an Assistant - Technical Customer Service.

Key Responsibilities

• Provide Tier 1 and Tier 2 customer support for the Common Language Suite of Products
• Monitor incoming customer communications and manage trouble tickets from creation to closure
• Identify process improvements and implement methodologies for positive change

Required Qualifications

• BA preferred
• Minimum 3 years of customer service experience desired
• Experience with Service Now is a plus
• Strong organizational skills and ability to multitask across various products
• Knowledge of Microsoft Office Suite, particularly advanced PowerPoint and Excel skills