Technical Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Technical.

Key Responsibilities

• Review and update toll account information and process related inquiries
• Manage a high volume of inbound inquiries and resolve toll charge disputes
• Collaborate with internal departments to ensure customer issues are fully resolved

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening