Technical Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Technical.

Key Responsibilities

• Review and update toll account information
• Process tolls, violations, and related inquiries
• Manage a high volume of inbound inquiries and resolve customer issues

Required Qualifications

• High school diploma required; Associate Degree or higher preferred
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening