Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured, remote environment, the full-time hourly Technical Customer Service Representative will manage high-volume interactions through phone, email, and web chat, focusing on toll account inquiries and dispute resolutions.

Key Responsibilities

• Review and update toll account information while processing tolls and related inquiries
• Resolve toll charge disputes and assist customers with congestion pricing questions
• Manage inbound inquiries efficiently and collaborate with internal departments to ensure complete issue resolution

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening