Technical Customer Service Representative

Job Summary

Delivering exceptional customer care, the full-time hourly Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while providing accurate and empathetic support remotely from PA, TX, or VA.

Key Responsibilities

• Review and update toll account information, process tolls, and resolve charge disputes
• Manage inbound inquiries professionally while educating customers on account management best practices
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass background check and drug screening