Technical Customer Service Representative

Job Summary

To support a high-volume tolling services program, the full-time hourly Technical Customer Service Representative will deliver exceptional customer care through various communication channels, manage inquiries, and resolve account-related issues while working remotely from PA, TX, or VA.

Key Responsibilities

• Review and update toll account information and process tolls, violations, and related inquiries
• Manage a high volume of inbound inquiries, resolving toll charge disputes and assisting with congestion pricing questions
• Collaborate with internal departments to ensure customer issues are fully resolved while maintaining high-quality service standards

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center environment
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional demeanor with strict adherence to attendance and scheduling requirements