Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time hourly Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while ensuring accurate and empathetic support.

Key responsibilities

• Reviewing and updating toll account information and processing related inquiries
• Resolving toll charge disputes and assisting customers with congestion pricing questions
• Managing inbound inquiries and collaborating with internal departments to ensure customer issues are fully resolved

Required qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional demeanor with strict adherence to attendance and scheduling requirements