Technical Customer Service Representative

Job Summary

Delivering exceptional customer care remotely, the full-time hourly Technical Customer Service Representative will manage high-volume customer interactions through various channels, including phone and web chat, while supporting a tolling services program.

Key Responsibilities

• Review and update toll account information, process tolls, and resolve disputes
• Assist customers with congestion pricing questions and guide them through application status checks
• Collaborate with internal departments to ensure customer issues are fully resolved and document service requests accurately

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening