Technical Customer Service Representative

Job Summary

Delivering exceptional customer care, the full-time hourly Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while providing accurate and empathetic support remotely from PA, TX, or VA.

Key Responsibilities

• Review and update toll account information and process tolls, violations, and related inquiries
• Resolve toll charge disputes and assist with congestion pricing questions
• Manage inbound inquiries professionally and collaborate with internal departments to ensure customer issues are fully resolved

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening