Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time Technical Customer Service Representative will manage high-volume inquiries related to toll account information, process tolls and violations, and resolve customer disputes while ensuring accurate and empathetic support.

Key Responsibilities

• Review and update toll account information and assist with related inquiries
• Manage a high volume of inbound customer interactions and educate customers on account maintenance
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass background check and drug screening